Terms of service

Terms of Service
Welcome to Re:Nrob Lab (hereinafter referred to as “the Website”).
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions set forth herein.
If you do not agree to any part of these Terms, please refrain from using this Website.

Article 1｜Scope of Application
These Terms of Service apply to all services provided by the Website, including but not limited to:
Product browsing
Online purchasing
Payment transactions
Customer service

The Website reserves the right to modify these Terms at any time based on operational needs.
Any updates will be announced on the Website without prior individual notice.
Your continued use of the Website after such modifications constitutes your acceptance of the revised Terms.

Article 2｜User Obligations
Users shall provide accurate and complete personal information and maintain its accuracy at all times.
Users shall not impersonate others or provide false information for transactions.
Users are responsible for safeguarding their account information and all activities conducted under their account.
In case of unauthorized use or security concerns, users must notify the Website immediately.

Article 3｜Order Acceptance and Contract
An order is considered an offer to purchase once payment has been completed on the Website.
The Website reserves the right to accept or reject any order. In cases of stock unavailability, system errors, or other unforeseen circumstances, we will contact you via phone, email, or order message to assist with order modification or refund. We appreciate your understanding.
In the event of pricing errors due to system or human mistakes, the Website reserves the right to cancel the order and issue a full refund.

When purchasing multiple items, please complete checkout within a single cart. Orders placed separately will be treated as independent transactions, requiring separate payments and shipments. The system does not support combined payments or consolidated shipping.

Article 4｜Product Information
The Website strives to ensure the accuracy and completeness of product information.
Due to differences in display settings, actual product colors may vary slightly.
Some products are made from regenerated materials; variations in texture or appearance are natural and not considered defects.

The Website reserves the right to update product descriptions at any time.

Article 5｜Pricing and Payment
All prices displayed on the Website are final and shown in New Taiwan Dollars (TWD) or as indicated at checkout.
Available payment methods include, but are not limited to:
Credit card
Mobile payment (e.g., LINE Pay)
Bank transfer or other methods
In the event of incorrect pricing due to system errors, the Website reserves the right to cancel the order and issue a refund.

Article 6｜Shipping and Delivery
Shipping regions, fees, and methods are subject to the Website’s Shipping Policy.
Dispatch timelines are based on the information provided on each product page.
Pre-order items will be produced and shipped according to order sequence.
The Website shall not be liable for delays caused by logistics providers or force majeure events but will make reasonable efforts to assist.

Article 7｜Returns and 7-Day Inspection Period
In accordance with consumer protection laws, users are entitled to a 7-day inspection period (not a trial period).
Returned items must be unused and in their original condition with complete packaging.
Detailed return procedures are outlined in the Return Policy.
The Website reserves the right to reject return requests that do not meet the stated conditions.

Article 8｜Intellectual Property Rights
All content on the Website, including but not limited to:
Trademarks
Designs
Images
Written content
is the property of Re:Nrob Lab or its respective rights holders.
Unauthorized use, reproduction, modification, or distribution is strictly prohibited.

Article 9｜Personal Data Protection
The collection, processing, and use of personal data are governed by the Website’s Privacy Policy and applicable laws.

Article 10｜Service Interruption and Limitation of Liability
The Website may suspend services for maintenance, upgrades, or other necessary reasons.
The Website shall not be liable for any interruption or delay caused by force majeure events, including but not limited to natural disasters, network failures, or third-party service disruptions.
The Website shall not be responsible for any indirect or consequential damages arising from the use of its services.

Article 11｜Breach of Terms
In the event of a violation of these Terms or applicable laws, the Website reserves the right to:
Suspend or terminate services
Cancel orders
Pursue legal action

Article 12｜Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Republic of China (Taiwan).
Any disputes arising from these Terms shall be subject to the jurisdiction of the Taipei District Court as the court of first instance.

Article 13｜Miscellaneous
Any matters not covered herein shall be handled in accordance with applicable laws and regulations.
If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force and effect.

✦ Closing
We believe every choice has the power to create impact.

Re:Nrob Lab is not only about products,
but about shaping a way of living that reflects what we truly value.