Frequently Asked Questions
What is your return policy?
Thank you for purchasing a Re:Nrob Lab product.
We value every choice and hope that each product will be put to good use.
I. Seven-Day Appreciation Period
According to the Consumer Protection Act, you are entitled to a 7-day appreciation period (including holidays) after the arrival of the product.
The appreciation period is a "period of contemplation," not a trial period.
If you need to return an item, the product must remain in new, unused condition with complete packaging.
II. Return Conditions
If you wish to process a return, please ensure the following conditions are met:
Product unused, unwashed
No stains, no odors
Complete packaging (including tags, packaging bags)
Not damaged by human factors
If the above conditions are not met, returns cannot be processed.
III. Return Process
Contact customer service within 7 days (IG / Email)
Provide order information and reason for return
Return the item after confirmation
After the item is inspected and found to be in order, a refund will be processed
The refund will be returned via the original payment method.
IV. Shipping Fee Explanation
For returns due to personal reasons (incorrect size, preference, etc.):
👉 Return shipping costs must be borne by the consumer
For defective products or incorrect items shipped:
👉 Shipping costs will be borne by our company
V. Exchange Policy
Currently, we offer "return and reorder" as the method,
Direct exchange service is not yet available.
VI. The following situations will not be accepted for returns or exchanges
Exceeding the 7-day appreciation period
Product has been used or washed
Damage caused by human factors
Incomplete packaging
VII. Important Notes
Every product is meticulously crafted,
Fabric textures and details may vary slightly,
Which is normal and not considered a defect.
✦ We believe that every choice will be put to good use.
And we hope this bag can accompany you for a long time.
Are there products that are final clearance and cannot be returned or exchanged?
Some products are non-returnable, which will be clearly indicated before purchase.
When will my order be delivered?
We will ship your order as soon as possible. An email with tracking information will be sent once your order has shipped. Delivery times may vary depending on your location.
Where are your products manufactured?
We are a Taiwanese fabric supplier with over 40 years of experience, offering a full range of services from yarn, weaving, dyeing and finishing, sewing, and fabric labels to print design, all proudly made in Taiwan.
What is the shipping cost?
Shipping costs are calculated based on your location and the items in your order. You will always see the shipping costs before making a purchase.